This article and video is a step by step guide on How to Resolve iOS update and restore errors in iTunes.
So I recorded this video to try and go over all the errors that can come up in iTunes.
Some of the Symptoms you might have when restoring your iPhone, iPad, or iPod touch via iTunes are in the form of error codes and alert messages. Most of the time these errors are caused by older versions of software or problems with connectivity, connecting to the Apple servers.
To resolve these problems you can try the following.
Step 1. Update your iTunes to the latest version or even try uninstalling iTunes if your using a PC do a restart and download, reinstall iTunes. To update iTunes on a Mac go into Apple icon and click updates.
Step 2. Make sure you OS is up to date. If you are using Windows go into Control Panel and click on Windows Updates. If you are on a Mac click on Apple and then Updates.
Step 3.Check the Anti Virus and security software on your computer. It could be blocking the connection to the Apple servers. In Windows you can generally right click and disable software until you do a restart. And you can turn off the Windows firewall in Control Panel. On a Mac you can System preferences and security and privacy. 123myIT also has a video guide which shows you how to edit your host file on your computer.
The 3194 error video for Windows here.
The 3194 error video for a Mac can be found here.
Windows iREB video here.
This is really important if you are having issues connecting to the following Apple servers.
* Ports: 80 and 443
* Apple servers:
phobos.apple.com
deimos3.apple.com
albert.apple.com
gs.apple.com
itunes.apple.com
ax.itunes.apple.com
* Verisign servers:
evintl-ocsp.verisign.com
evsecure-ocsp.verisign.com
Step 4. Unplug any extra devices that don’t need to be connected to your computer. Only have your Mouse, Keyboard and iOS device connected. Try a different USB port on your computer and try a different cable and if that doesn’t work try a different computer altogether.
Step 5. After updating or installing software its a good idea to restart your computer. When your computer is restarting take the opportunity to restart your iOS device.
Step 6. By now hopefully you know how to resolve iOS update and restore errors in iTunes. Time to try the restore again and see if you get the same error.
For more information see this Apple article here.
I hope it helps and Good luck!
I’ve edited my host file and I’m still getting the 3194 error. i went to the gs.apple.com site and it shows me that i don’t have a broken connection so idk why it’s not letting me restore and update to 7.0.4
Hi Erick
Did you go through everything on this video here?
Cheers
Matt
What’s up, I just seen that on occasion this webpage shows a 403 error message. I thought you would be keen to know. Thanks
Hi Marl Gams
Thanks for letting me know.
Do you know which page its coming up on ?
Cheers
Matt
i m not able to update after clicking on more info. Only apple logo is appearing and the downloading is iniciating. help please
Hi Sagar
What are you trying to do ? Do you have more info please?
Cheers
Matt
Hi I have tried everything as mentioned in the video but still getting the same annoying 3194 error saying “An unknown error occured”
Hi Shaan
What versions of phone do you have ? What version are you trying to upgrade down grade from and too?
Cheers
Matt
i’m getting error 37 while downgrading to 6.1.3 from 7.1
i’m using iTunes(10.7) & i have iPhone 4 gsm
i’m getting error 37 while downgrading to 6.1.3 from 7.1
i’m using iTunes(10.7) & i have iPhone 4 gsm
can anyone guide me how to fix this error 37?
HI rajsinh
Have you followed this video ?
How to Downgrade iOS 7 to iOS 6.1.3 on iPhone 4
Cheers
Matt
I’m getting error 1 in iTunes help please.im trying to restore my iPad 3 GSM
Hi Michael
Can you give me some more information ?
What iOS versions are you trying to upgrade downgrade from?
Cheers
Matt
I have this same error. Windows 7 Home Premium Service Pack 1. iPhone 4S. iTunes 12.0.1.26. Both iTunes and Windows are up to date as of this writing. Original Apple 30 pin cable. No other usb cables connected. Have tried restore multiple times. Apple store can’t do it either. Use this same iTunes and Windows to sync another 4s that doesn’t have this problem. Would like to un-stick the original 4s from the reboot process stopping about 3/4 of the way. Thanks!
Hi Andres
Make sure you don’t have a Passcode on the device or that you have allowed the computer to access the phone on the phone itself. Also what versions of iOS are you trying to use?
Cheers
Matt
Hi, can you help me with the error 23? I tried to restore my ipad but that error keeps pop up. Thank you
Hi Quynh
Can you give me some more information?
What ios version are you trying to upgrade to and from ?
Cheers
Matt
Hi,
my i phone 5s is not restore i m getting error 1669, can you help me………
Thanks
Jamsheer
Hi jamsheer
What version is the IOS that you are trying to restore from and too?
Cheers
Matt
my ipad retina error 9 …how to solve?
Hi kiansy
Can you give me some more info are you trying to update the ipad?
Make sure the passcode is disabled.
Cheers
MAtt
Hello,
Hello,
Recently my son accidentally destroyed his charging port thinking there was rice stuck up inside. I ordered a new port along with a new screen and home button. The screen and home button were my fault since this is the first time I opened an Iphone. I’ve watched many how to videos and have now become an expert(kidding) at taking an iphone apart. When the new parts came in I reinstalled them but the phone is in recovery and wont come out. I keep getting error 14 in iTunes. I’ve seen every theory on how to fix it but still no clue. They are sending me a replacement display since it may be defective since this is one theory I’ve seen. Also I may have screwed it up with the logic board? I’m all out of ideas and any help would be greatly appreciated. Thank you
Hi randy
No idea I am afraid I don’t have much experience taking the iPhones apart.
Good luck,
Matt
i am getting an error 16 when i am restoing my i phone 4, i am using windows 7
HI Fazal Siddiqui
Do you know what ios versions you are trying to restore from and too and have you allowed the phone access to the computer and removed and passcode lock?
Cheers
Matt
I have iphone 5s and [iPhone6,2_8.1.2_12B440_Restore.ipsw] I turned off firewall And antivirus And I did windows and itunes updates I did restore my iphone from DFU mode I still have error 14
help me please
Hi Bassel
Have you tried changing the hosts file?
How to Fix iTunes Error 3194 in Windows
Cheers
Matt
Hi, I have a ihpne 4 and i tried to restore it but i only get the error code 2001 in iTunes. Tried on youtube to find any videos but its nothing there. I put it in DPU mode and now its only the blue iTunes logo with the cable i see on the screen. I tried to change cable and usb input but nothing…. Any tips for me?
Best regards Jeanette
HI Jeanette celikyurek
Have you followed this video here?
iPhone DFU Mode – iPhone is disabled
Cheers
Matt
Hi Matt. I’m looking at the video now and I’ve tried to download in Google chrome but the icon its not the same as yours. If I hold the shift button down nothing happens. Only available download is 7.1.1 for iPhone 4 model A 1332. I don’t know what kind of program is on the phone now.
Hi Jeanette
I think I emailed you already.
Cheers
Matt
I am trying to upgrade and restore my iPhone 4 but i got an error 4000. I did try all the basics same problem. Now it’s error 18. Please help, really appreciate it. Thank you
HI Anne Aguilos
Have you tried DFU mode?
Video here.
iPhone DFU Mode – iPhone is disabled
Cheers
Matt
my iPhone 5 stuck on recovery loop with connect to iTunes sign
my last option is to update to 8.3 using iTunes 12.1
I get error 27
my last back up was a year ago unfortunately
I used mac pro and pc windows 7 and both updated
Hi hesham
Try putting the device in DFU mode?
Watch this video might help.
https://www.123myit.com/2015/03/iphone-dfu-mode-iphone-disabled/
Cheers
Matt
I am getting a 2001 error every time I try to restore my iPhone
HI Emanuel
Which part do you get up to ?
Cheers
Matt
I’m trying to restore my iPhone 5 with newest version of iTunes on PC. Getting unknowm error 52 everytime. Have tried now for about 5 times, the same error eveytime.
Please help!
Thanks
Cassie
HI Cassie
Make sure you do a back up before you try this video.
iPhone DFU Mode – iPhone is disabled
Cheers
Matt
Thank you Matt for your feedbsck. But as I said I’ve done what you have advised already 5 times, and I did it again according to your video and I still get the same error 52.
Now what else can I try?
It is stuck on the Apple logo – so I cannot do a factory reset as is suggested in iTunes ?
Hope you have some magic because I need the phone. Will it come back to live if a jailbreak it?
Sorry it is stuck on iTunes (recovery mode) Not on Apple logo.
Stuck on Connect to iTunes screen
I managed to get it out of recovery mode (with TinyUmbrella) but now its stuck on the Apple logo
HI Cassie, just check the iPhone firmware page here.
I have updated it yesterday with 8.4 firmware.
IPHONE FIRMWARE
Make sure you are using the 8.4?
Cheers
Matt
Hi Cassie, did you manage to fix error 52? I am having the same problem, any help would be welcome thank you
I have an iPhone 5s. I recently got a no service on my phone while talking on a call, apple told me to restore the phone. I did now my phone is in recovery mode with error-1. I have all firewall disable, I have restored my iPhone 6 with the same computer with no issue. I am not able to find error -1 anywhere. I am trying to update to iOS 8.4 can you help. I can’t restore the phone or update when finishing the error code -1 comes up. Can you try helping I already updated iTunes still no solutions. Using a PC but does the same thing on my mac with same error code -1. The carrier is tmobile.
HI Fernando Leon
Have you tried DFU mode?
iPhone DFU Mode – iPhone is disabled
Cheers
Matt
hi there i keep getting the error9 on my 5s and on the screen it shows the itunes icon and the charging cable. i tried upating, it did not work i tried restoring still no help, just keeps showing me this error 9 and also as i try updating or restoring it starts then after sometime my laptop gives the sound of when you plug or unplug the cable then pops up error9. please help im soo damn fed up.
Hi zubair
Try this video?
iPhone DFU Mode – iPhone is disabled
Cheers
Matt
hi i think i downloaded the right firmware
8.4.0 (5s GSM): iPhone6,1_8.4_12H143_Restore.ipsw
iphone model is a1457 but when i tried it on itunes just how you do it on the video it popped up saying firmware not compatible. please help me Matt
thanks.
Hi Zubair
Have a look here
IDENTIFYING IPHONE MODELS
Make sure you know which model you have first.
Cheers
Matt
model is 1457 iphone 5s 64gb. there are soo many firmwares here lol could you tell me which one it could be please. thanks
i am getting error 9 while updating…please help me
HI Vishal
What ios versions are you using?
cheers
Matt
I have the error -39 while trying to restore the iPhone 6,
Hi Peter,
Which IOS are you trying to restore?
Cheers
Matt
hi
would you know how to fix error (-1) ?
its iphone 5s
Hi Milo
Check these two things first.
IDENTIFYING IPHONE MODELS
Once you know which version you have use this list to find out the latest version.
IPHONE FIRMWARE
Cheers
Matt
Hi Milo
Which IOS are you trying to restore?
Cheers
Matt
i tried all the steps above on my ipad and while i try updating to ios 9.1 its stuck on recovery mode also when every time i try restorying it a popup come up n says error 9 PLEASE HELP FOR 3 WEEKS NOW IM TRYING TO FIX MY IPAD PLEASE HELP
Hi Sheriffa,
Have you tried this video?
iPhone DFU Mode – iPhone is disabled
Cheers
Matt
help me my iphone5 getting error -1
i have error 4005
Hi sunmeet
What device are you using ?
Cheers
Matt
PLEASE HELP 🙁
I have an IPAD 2. it was overloaded with apps so I tried to do a restore to factory settings and wipe the whole thing. Upon doing so I was advised by iTunes to update the software to do the restore. I downloaded the current software and plugged the iPad in for the update and restore. It gets about halfway through the status bar and upon extracting the software it stops and says “unable to restore iPad. unknown reasons. (52)” 🙁
I have made sure iTunes and my macbook software are all up to date as well as tried numerous cords. What can I do to fix this issue. The iPad is currently stuck in iTunes recovery mode.
Hi Brittany
Try watch this video might help?
iPhone DFU Mode – iPhone is disabled
And download the IPSW file from here.
IPAD FIRMWARE
Just be aware that the firmware install will wipe the iPad of personal settings.
Let me know how you go?
Cheers
Matt
hi, I have the same problem, actually phone is iphone 5s and was working suddenly lost antenna and after that its in DFU mode, i tried tiny umbrella but it not working, I tried to restore my iphone to factory setting visa iTune’s everything going good
Extracting software successfully
Verifiying software successfully
Restoring ipad Sofftware successfully
verifying ipad software successfully
but in the last stage stopping the process and after a long time getting error 52.
cable is ok, i have tried with my macbook pro, I check system information and it shows iphone connected to the usb, so I dont have connectivity problem, right ?
i dont know what I have to do 🙁
i searched each and everything post related to error 52 but didnt help 🙁
please help me if its possiblem,
thank you so much
Check that when you plug in the iPhone it does get detected in device manager and is not just coming up as a yellow ! mark?
Im using iTuns on my mac, my mac detected iphone and i can see in system information ,, usb,, iphone.
Hey Reza – I have the exact same problem. Were you able to fix your phone?
Hey, unfortunately no, i found my phone has hardware problem.
If you like i can help you. Buzz me in viber or whatsup 0060162960261.
Cheers.
my iphone 4 got error code 2…how to solve this problem
i already do step in apple solution always stuck at error code 2
Hey I have the error 52 when I try to update or restore my iPhone, it just won’t boot till the end and turns off after showing the apple logo for few seconds, help please
Hi Junior,
Make sure the device is fully charged with the proper apple cable.
The next thing to do is to try DFU mode if you can get it to this stage.
iPhone DFU Mode – iPhone is disabled
Thanks
Matt
Hi can you help me how to fix error 40? I have iphone 5.
Please help me know how to fix error 40 in iphone 5 model A1429. Thank you so much.
Let me know what you are trying to do?
Dear Admin,
I am trying to Restore my backup from updated version of itunes but error ”the iphone was disconnected” appears almost at the middle of the Restoring and it is a bit slow. I’ve tried all the things mentioned above (antivirus off, phone reset, cable chaneged…)
Thanks for your help.
Passcode off?
iphone 4s restore error -1 ,-2
iphone 4s restore error -1 ,-2 help me
Hi Stone,
Let me know what you are trying to do exactly?
I’m restoring my iPhone 5s but when I start the restoring but there saying the 3002 update is error what’s the reason of this can you inform me ???
Hamed Bajai
Not sure mate ?
i’m using windows 10, ios 12 latest version iphone 6.
i get the error 4005
i’m restoring my iPhone 5 but when I start the restoring but there saying the 2015 update is error what’s the reason of this can you inform me ???
Thank you anyway
which IOS is it trying to download mate ?
Hey, I went through all the steps that you post but still pop up the error 4010, hope you could help me, thank you
hello sir , im using iphone 7plus and recently i updated the ios version . at first everything seems to be okay until one day my iphone reboot and nnow it stuck in bootloop . ive use the itune to get rid of the problem but there is si many error one after another 4013 and other . ive follow your step but nothing seems to work can u help me ? i only have in 10 days to repair this phone before the school start .
Only thing you can do is a restore mate which will wipe the device. Do this through iTunes on a computer.